Shipping policy

Thank you for fueling up with E+PATROL. This policy covers how we ship your order, what it costs, and what to expect once you buy.

Order Processing

We process orders Monday through Friday, excluding U.S. federal holidays. Most orders placed before 2 PM ET on a business day ship the same day, and orders typically ship within 1 to 2 business days. Orders placed after 2 PM ET, or on weekends or holidays, begin processing the next business day.

If your order is delayed beyond that window, we'll let you know.

You'll get an order confirmation email right after checkout and a shipping confirmation with tracking as soon as your order leaves our warehouse.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Our fulfillment partner selects the carrier that gets your order to you most efficiently based on your location and order size.

Delivery estimates start once your order ships. They are estimates, not guarantees, and can be affected by carrier delays, weather, or other events outside our control.

Shipping Costs

Shipping charges are flat rates based on the shipping speed you choose at checkout. From time to time, we offer free shipping on qualifying orders and subscriptions. Current offers and eligibility are shown at checkout. You'll always see your shipping cost before you place your order.

Subscription Orders

Subscription orders ship automatically on your scheduled delivery date and follow the same processing and delivery timelines above. For billing, shipping, skipping, and cancellation details, see our Subscription Terms.

Order Tracking

Your shipping confirmation email includes a tracking number and link. Tracking can take up to 24 hours to show movement after you receive it.

Where We Ship

We currently ship to addresses within the United States, including P.O. boxes and APO/FPO/DPO addresses. We do not ship internationally at this time. Orders to Alaska, Hawaii, P.O. boxes, and APO/FPO/DPO addresses may take longer to arrive and may not be eligible for expedited shipping.

Address Accuracy

Please double check your shipping address at checkout. If you spot an error, email us right away at help@epatrol.com. Our warehouse team moves fast, so address changes are difficult to make once an order is processing, but we'll do our best before it ships.

If a package is returned to us because of an incorrect or incomplete address, we'll reach out to arrange reshipment. Additional shipping charges may apply.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, goes missing, or shows as delivered but never turned up, email us at help@epatrol.com with your order number and we'll help sort it out.

Order Changes and Cancellations

Need to change or cancel an order? Email us immediately at help@epatrol.com. Most orders process the same day they're placed, so the sooner we hear from you, the better. We can't guarantee changes or cancellations once your order is placed, but we'll do our best to catch it before it ships. Once it's in transit, we can't modify or cancel it, but our Find Your Flavor Guarantee still applies, and unopened products can be returned under our Return Policy.

To manage an upcoming subscription shipment, log in to your account or see our Subscription Terms.

Refunds

Refunds for cancelled orders, or orders we can't ship on time, are issued to your original payment method within 5 business days. Depending on your bank, it may take an additional billing cycle for the credit to appear.

Questions?

We're here to help. Email us at help@epatrol.com and a real person on our team will get back to you within 1 business day.